Returns & Exchanges
Returns & Exchanges
Your satisfaction is paramount. If you're not completely delighted with your purchase, you can return it within 15 days of delivery. We've streamlined our return process for your convenience.
While we meticulously inspect every item before shipment, if your order doesn't meet your expectations, please contact us via email at care@coverlooks.com or WhatsApp at +91-9711111077.
We strive for accurate product representation. However, please be aware that minor color variations may occur due to individual monitor settings.
Terms & Conditions:
- Return Address: The return address will be provided when you initiate the return process through our customer service or online portal. Do not use the address on the delivery package.
- Eligible Items (Full Price): Full-priced items can be returned for store credit or exchanged if communicated within 15 days of receipt and returned in their original condition with all tags and packaging intact.
- Non-Eligible Items (Sale/Discounted): Items purchased on sale, with discounts, or using promotional codes are eligible for exchange only.
- Return Refusal: We reserve the right to refuse returns received after 15 days or items not in their original condition.
- Order Cancellation: You may cancel your order within 24 hours of purchase, provided the item has not yet been shipped.
- Return Processing: Returned items will be quarantined for 72 hours before inspection, after which the refund/exchange process will begin.
- Sizing: Please ensure you select the correct size before ordering.
- Refunds: Refunds will be issued as store credit within 7-15 days after inspection.
- Non-Returnable Items: For hygiene reasons, sleepwear, nightdresses, and bodysuits are non-returnable.
- International Orders: We do not offer exchanges or returns on orders shipped outside of India.
