Shipping information

International Shipping Policy

Thank you for shopping with Cover Looks! We are pleased to offer international shipping to bring our apparel to customers around the world. Please review this policy to understand our shipping procedures, costs, and delivery times.

1. Shipping Destinations

  • We ship to most countries worldwide. To confirm if we ship to your location, please check the available countries during the checkout process.

  • If your country is not listed, please contact our customer service team at care@coverlooks.com for assistance.

  • We reserve the right to amend the list of countries we ship to at any time.

2. Order Processing Time

  • International orders are typically processed within 5 business days (excluding weekends and public holidays) after payment confirmation.

  • During peak seasons, sales, or promotional periods, processing times may be slightly longer. We appreciate your patience.

  • You will receive a notification email once your order has been processed.

3. Shipping Methods and Delivery Times

  • We partner with reputable international courier services (e.g., DHL, FedEx, UPS, etc.) to ensure reliable delivery. The specific courier may vary depending on the destination and shipping method selected.

  • We offer several international shipping options, including:

    • Standard Shipping: Estimated delivery time is 7-14 business days.

    • Express Shipping: Estimated delivery time is 3-7 business days.

    • The availability of shipping options and delivery times may vary depending on the destination country.

  • Please note that the delivery times provided are estimates only and do not include order processing time or potential delays due to customs, holidays, or other unforeseen circumstances.

  • Delivery to remote or less accessible areas may take longer.

4. Shipping Costs

  • Shipping costs for international orders are calculated based on a combination of factors, including:

    • Destination country

    • Weight and dimensions of the package

    • Selected shipping method

  • The shipping cost will be calculated and displayed at checkout before you complete your purchase.

  • We may offer free or discounted international shipping for orders that meet certain criteria (e.g., order value above a specific threshold). Any such promotions will be clearly communicated on our website.

5. Customs, Duties, and Taxes

  • International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country.

  • These charges are not included in the product price or shipping cost paid to Cover Looks.

  • You are responsible for paying any applicable customs duties, taxes, and fees. These charges vary by country and are determined by your local customs authorities.

  • We recommend contacting your local customs office for information on potential import duties and taxes before placing your order.

  • [Your Brand Name] is not responsible for any delays caused by customs clearance processes.

  • In the event that you refuse to pay customs duties or taxes and the shipment is returned to us, you will be responsible for any return shipping charges and may be subject to a restocking fee.

6. Order Tracking

  • Once your international order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.

  • You can track your order's progress on the courier's website or through our website's order tracking page.

  • Please note that tracking information may not be available for all shipping methods or destinations.

7. Shipping Address

  • Please provide a complete and accurate international shipping address during checkout, including:

    • Full name

    • Street address (including apartment number, if applicable)

    • City

    • State/Province/Region

    • Postal code

    • Country

    • Valid contact phone number

    • Email address

  • Providing accurate contact information is crucial for the courier to contact you if needed for delivery or customs clearance.

  • [Your Brand Name] is not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses. Any additional fees incurred due to address errors may be charged to the customer.

8. Prohibited Items and Shipping Restrictions

  • Some countries have restrictions on the import of certain items, including textiles and apparel.

  • It is your responsibility to ensure that the items you order comply with all import regulations in your destination country.

  • We reserve the right to cancel any order that violates international shipping regulations or restrictions.

9. Lost or Damaged Shipments

  • In the event that your international shipment is lost or arrives damaged, please contact our customer service team at care@coverlooks.com within 7 days of the expected delivery date.

  • We will work with the courier to investigate the issue and attempt to resolve it.

  • Depending on the circumstances, we may offer a replacement, a partial refund, or a full refund, subject to our discretion and the courier's policies.

  • Please retain all original packaging and any damaged items until the issue is resolved.

10. Returns and Exchanges

  • For information on international returns and exchanges, please refer to our separate "Return and Exchange Policy."

  • Please note that international returns and exchanges may be subject to additional shipping charges, customs duties, and taxes, which are the responsibility of the customer.

11. Contact Us

  • If you have any questions or concerns regarding our international shipping policy, please contact our customer service team at:

  • Our customer service hours are 8:00AM - 10:00AM (EDT).

12. Policy Updates

  • We reserve the right to update or modify this International Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

  • It is your responsibility to review this policy periodically for any updates.

By placing an international order with Cover Looks, you acknowledge that you have read, understood, and agree to the terms and conditions of this International Shipping Policy.